1. SCOPE OF THIS POLICY This policy describes how we at Orderchamp process the personal data of the visitors of our websites and the web based platform and the users of our services. When we use the term personal data we mean any data that relates to an identified or identifiable natural person.
  2. PERSONAL DATA THAT WE USE AND WHY WE DO THAT

    By visiting our website and/or using our services we receive personal data from you. We also process personal data because you have actively and voluntarily given it to us.

    Visiting our Website

    When visiting you visit our website and our web based platform we use cookies and trackers if these are enabled. We also use Social buttons, such as from Facebook and Instagram, that track your browsing behavior. We also have a chat functions that you can use to communicate with us.

    Orderchamp uses functional, analytic and tracking cookies.

    The functional cookies will ensure that our website works appropriately and is optimalized. It will, for example, make sure that your preferences are remembered.

    Our analytic cookies register who uses our website and how it is used. This helps us to further improve our products and services.

    Our tracking cookies, web beacons, tags and scripts remember your browsing behavior. This helps us in tailoring our website content to your interests and showing advertisements that fit your profile.

    When you first visited our website we informed you about our use of cookies and requested your consent. You can easily remove or block cookies and trackers in your browser. For more information please visit http://www.whatarecookies.com/delete.asp

    Using our Services and our platform

    When you sign up for our services we need some information to create an account for you, to register you as a user and comply with your and our obligations under the contract. We also need certain information to communicate with you about the services.

    We also need to use some of your personal data to comply with our legal obligations, such as complying with our obligation to keep our books and records for a certain period.

    Our platform is web based, when you use our platform we enable specific cookies and/or tracker to optimize your user experience and to gather data to improve our services and platform.

    Our Platform allows you to interact with other users through a message system. These messages are securely stored on Orderchamp’s servers and Orderchamp has the possibility to view the content of these messages for the purpose of (i) improving the functionalities of our Platform and the interaction between its users, (ii) supporting the users in the use of the Platform and (iii) monitoring compliance with the terms of service.

    Information you provide to us

    In our conversations with you over the phone, email or chat you may share specific personal data relating to you. This can be your name, contact information, banking information or anything else that you give us. When you actively give us this information we process for the purpose of the service agreement and on the basis of your consent.

    When we want to send to you our newsletter or promotional emails we need your email address so we know where to find you. You will only receive our newsletter if you have given your consent. You can always easily withdraw your consent by unsubscribing to our newsletter via the link at the bottom of the email.

  3. SPECIAL CATEGORIES AND/OR SENSITIVE PERSONAL DATA We do not intend to process any special categories of personal data or any sensitive personal data.
  4. THE SHARING OF PERSONAL DATA WITH THIRD PARTIES

    Orderchamp does not sell your personal data to third parties.

    We will only share it with third parties if this is necessary for us to perform specific obligations under our agreement with you, if we have a legal obligation or if you have given us your explicit consent. We will enter into a data processing agreement with each company that processes your personal data on our behalf to ensure that this company adheres to at least the same level of security and confidentiality.

    Orderchamp may share specific data of its users relating to such user’s identity and its activities on the platform with other users on the platform.

  5. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA Since your personal data belongs to you, you also have rights in relation to your personal data:
    • Right to access, rectify and transfer. This means that we can give you an overview of all personal data that we are processing in relation to you and make any changes if it is not correct.
    • Right to object to further processing. This means that we will stop the processing of your personal data if we are processing your data on the basis of legitimate interest or your consent.
    • Right to erasure and restriction of processing. This means that we can delete any personal data of you if we no longer have a good reason to process it. You can also ask us to (temporarily) stop any use of your personal data if the use is unlawful or if there is a disagreement on the correctness of your personal data.
    Please let us know you wish to invoke your rights. It is for us the easiest to follow up on your request if you send us an email to the address as described at the bottom of this policy. We may ask for additional information to verify your identity.
  6. HOW WE PROTECT YOUR PERSONAL DATA Security
    We treat your Personal Data as private, confidential and we strive to ensure that Personal Data under our control, regardless of format, is protected and kept secure at all times. Please be aware, however, that no method of transmitting information over the Internet or of storing information is 100% secure. Accordingly, we cannot absolutely guarantee the protection of any information shared with us.

    Storing of data
    Orderchamp is a European business and we intend and prefer to store all your personal data within the EEA. However, based on the subcontractors we use you data may be stored elsewhere. In that case we will make sure that this subcontractor uses an adequate level of protection of this data that is at least as good as the level we are required to have in the EEA.

    Retention of data
    We keep your Personal Data for as long as we have a valid and lawful reason to use it. After that we will destroy it or anonymize it so the data is no longer traceable back to you.
  7. CHANGES We may decide to change the way we use personal data from time to time. In that case we will update our Privacy policy accordingly and the updated policy will be published on our website.
  8. CONTACT If you have any questions or suggestions regarding the way we deal with privacy and personal data, please let us know. You can reach us at:

Orderchamp B.V.
Korte Leidsedwarsstraat 49A,
1017 PW Amsterdam
+31 (0)20 308 0808
[email protected]