God kommunikation, god kvalitet

Good communication, nice quality

God kommunikation, fantastisk design og byggekvalitet, men antallet af fejltrin og et stort problem: 1) pakkens vægt er angivet forkert af EMKO/fragtfirma = 190kg. Vi havde brug for, at forsendelsen blev leveret til 4. sal, og leveringsfirmaet var ikke i stand til at hjælpe, vi organiserede vores egen transport (van + arbejdere) til slutlevering. Det viste sig, at den faktiske vægt af forsendelsen var ca. 50 kg i 3 pakker, og ingen varevogn eller yderligere arbejdere var nødvendige. Dette kostede os hundredvis af EUR 2) Monteringsvejledning og monteringsdele (skruer) manglede. God kommunikation, AI blev sendt med det samme. Vi købte selv skruer, da vi ikke ønskede at vente - få EUR. 3) Det største problem er selve sofaen - den er meget ubehagelig at sidde i. Sædebunden er for kort, og vinklen mellem sæde og rygpude er næsten 90 grader. Vi kan ikke bruge den som stuesofa. Vi bad om returnering, da dette produkt ikke kan bruges til dets tilsigtede formål, men EMKO kan desværre ikke tage imod returnering.

Good communication, great design and build quality, but number of missteps and one big issue: 1) weight of the package was stated incorrectly by EMKO/shipping company = 190kg. We needed the shipment to be delivered to 4th floor and delivery company wasnt able to help, we organized our own transport (van + workers) for end delivery. It turned out that actual weight of the shipment was approx 50kg in 3 packages and no van or additional workers were needed. This costed us hundreds EUR 2) Assembly instructions and assembly parts (screws) were missing. Good communication, AI were sent instantly. We bought screws ourselves, as we didnt want to wait - few EURs. 3) The biggest issue is the sofa itself - it is very uncomfortable to sit on. Seat base is too short and angle between seat and back cushion is almost 90 degrees. We can not use it as living room sofa. We asked for return as this product can not be used for its intended purpose, but EMKO is unfortunately not able to accept return.

Fint produkt, hurtig levering

Schönes Produkt, schnell Lieferung