Jupiduu - Designed for Kids
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About Jupiduu - Designed for Kids
Reviews
Nice stuff, but keep in mind that some items are apparently not available. You can then wait for months without clear communication. When I finally canceled my order, the next problem started: waiting for my money. To date I have still not received my refund. In addition, I found it very unprofessional that an internal email was accidentally forwarded to me, literally discussing how they could "keep me happy" while the delivery was delayed again. That did not give me a pleasant feeling as a customer at all. That's why I give 2 more stars, purely because the products look nice. But in my opinion the service and communication are not even worth 1 star.
Leuke spullen, maar houd er rekening mee dat sommige artikelen blijkbaar niet leverbaar zijn. Vervolgens kun je maanden wachten zonder duidelijke communicatie. Toen ik uiteindelijk mijn bestelling heb geannuleerd, begon het volgende probleem: wachten op mijn geld. Tot op heden heb ik mijn terugbetaling namelijk nog steeds niet ontvangen. Daarnaast vond ik het erg onprofessioneel dat er per ongeluk een interne e-mail naar mij werd doorgestuurd, waarin letterlijk werd besproken hoe ze mij nog even “tevreden konden houden” terwijl de levering opnieuw vertraagd was. Dat gaf mij absoluut geen prettig gevoel als klant. Daarom geef ik nog 2 sterren, puur omdat de producten er leuk uitzien. Maar de service en communicatie zijn wat mij betreft nog geen 1 ster waard.
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the handling of your order. Unfortunately, there was a technical issue on the Orderchamp platform affecting your order. When several products with different delivery times were ordered together, only the delivery time of the first item was displayed in the shopping cart. This may have created an incorrect impression regarding the expected delivery date. However, we communicated the delivery times and delays known to us as transparently as possible. The cancellation and refund process for orders placed through Orderchamp is also handled by the platform rather than directly by us. We processed the cancellation accordingly, but we have no direct influence over when Orderchamp completes the refund. For this reason, we find it unfortunate that the outstanding reimbursement is being attributed entirely to our customer service. After carefully reviewing our email correspondence, we have been unable to confirm your statement that an internal email was forwarded to you in which it was discussed how to “keep you happy.” We could not find any such email or wording. This type of language does not reflect either the way we communicate with our customers or our internal standards. We always take legitimate concerns and customer dissatisfaction seriously and strive to communicate in a transparent and solution-oriented manner. At the same time, we would like to clarify that both the incorrect display of the delivery time and the processing of the refund were handled through Orderchamp.
Fast shipping and great products
Schneller Versand und tolle Produkte
Always very reliable and solution -oriented. Thanks to the Jupiduu Team
Immer Top zuverlässig und Lösungsorientiert. Danke an das Jupiduu Team
Smooth service and good quality
Vlotte service en goede kwaliteit
Top!
All the best! Top products, faster delivery :) Gladly again
Alles bestens! Top Produkte, schneller Lieferung :) Gern wieder
Relatively fast delivery! Am very satisfied with the product :)
Relatief snelle levering! Ben erg tevreden over het product :)
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