Délicassie
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Délicassie sells
About Délicassie
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1. The packaging is different from the one in the pictures. There should be no white paper base, as in the pictures, but there actually is one. The problem is that it has become quite dirty, as it has direct contact with the chocolate. The product can therefore no longer be offered to customers because it looks terrible. 2. 5 of the items were broken and the pistachios on top of the chocolate were crushed in some of the items. 3. Orderchamp customer service was only able to offer a 50 euro coupon that expires in 13 days, and noted that a refund can only be made after the seller has verified this issue. Why the verification has not been carried out until now, remains unknown - no one can answer this question. The complaint was filed on the 13th of November of 2021.
Hello dear Oleg, Thanks for your feedback, tere is different topic to be treated in your comment. 1) Indeed the packaging is slightly different from the picture, it is to deliver a cleaner product, so that the chocolate will not melt against the wrapping. It should also avoid the product to be broken or destroyed during transportation. 2) We are sorry to hear that. It seems that there was a problem with the transport career choosen by Orderchamp. Unfortunatly this is not from our responsability, and this has to do directly with Orderchamp after-sales service. Be sure that we do our best to deliver the best services and products to our customers, and we do have a great customer service when it is under our own responsability. I would suggest to try to claim again at Orderchamp customer service. If there is anything we can do on our side, please let us know. For further information question and requests, you might reach us directly. Thanks, Antoine, CEO Of Délicassie
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